Knowledgebase

Privacy Policy and Non-Disclosure Agreement (NDA) for DivPlayers.com Clients

DivPlayers respects your privacy and guarantees that all information shared with us by any means of communication will remain confidential and will not be shared with third parties under any circumstances. Your copyrights will always remain yours.

The personal information you provide when placing an order is only used to complete your order. We do not share this information with outside parties.The email address that you provide in the contact form is used only to notify you about the status of your order. We do not use this email address for any other purpose, and we do not share it with outside parties

Your email address, artwork, order details, our communication and any other information you provide, as well as the final product, will not be revealed, unless you decide so.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you with an opportunity to opt out or otherwise prohibit such unrelated uses. All work will be sent to the email address you provide. That email address will not be used for any other purpose, nor will it be sold etc.

Delivery Process

DivPlayers.com guarantees Website homepage XHTML conversion right under 8 hours and for inner pages conversions depending upon the complexity of coding.

Our general turnaround for any project is 3 working days. However it might vary depending on the number of pages and complexity of the design in addition to your budget.

Quicker turnaround is available at an additional fee.

After your order, before the actual coding starts, we might get back to you to set a new turnaround because of abnormally complex designs or low budget. However once we come to an agreed turnaround, we WILL be there or you are eligible to receive a full refund. This has never happened yet.

Refunds

DivPlayers takes your satisfaction seriously. If for certain reasons you are not happy with our work, we will issue a full refund. However, asking for full refund of a completed large project out of spite may revoke all the discount points you gathered and ultimately your premium membership if any.

We accept all popular payment methods.

You are eligible to receive a full refund in case:

• Your order cannot be completed.
• Your request to cancel the order is received before it is initialized.
• You are not satisfied with the result.